FAQ
Shipping
When will my order be shipped?
All orders are processed and shipped within 3-5 labor days. Although we usually ship it the day of or after the order was placed.
Can I track my order?
Yes, once your jewelry has been shipped, you will receive an email from Wise Jewelry with all the tracking details. Please make sure to verity yourspamfolder.
Do you ship internationally? Do taxes costs change?
We ship internationally and all taxes are included on the shipping cost.
We are not responsible for any international duties or taxes implemented by customs.
Can I cancel or edit my shipping address after making an order?
If you need to cancel or edit your shipping address, please send an email to support@wisejewelryus.comimmediately. We do not guarantee the completion of this; we usually ship the day of or after the order was placed.
We are not responsible for lost or stolen packages due to wrong or insufficient shipping address input when the order was placed.
Read the full Shipping Policy
FAQ
Exchanges & Returns
Can I exchange or return my jewelry?
If you are not satisfied with your purchase, you can exchange or return your jewelry within 7 days of receiving it. To be eligible, all products must be unworn and in their original packaging.
Due to hygiene reasons, EARRINGS are not eligible for exchanges or returns.
Final sale jewelry is not eligible for exchanges or returns.
How do I submit an exchange or return request?
To submit an exchange or return request, please send an email to support@wisejewelryus.com with your order number in the subject line (Example: ORDER # 78549) and include reason for exchange or return in the body of the email.
If and once approved, we will send you a free of cost shipping label.
Once the returned jewelry is received and processed, we will send you a confirmation email. Please note this can take up to 15-20 business days from your day of shipment.
Will I receive a refund for my returned jewelry?
Once jewelry is received in its original packaging, it will be examined to confirm unworn conditions. Once confirmed, we will send you an email.
All taxes will be refunded along with the cost of returned product. However, shipping charges will not be refunded. Please note credit card refunds may take up to 10-15 days for your bank to process and complete.
Once the refund is made and confirmed on our end, we are not responsible of any delays. Please call your bank for additional information on refund delays.
Read the full Returns & Refund Policy
FAQ
Products & Care Guide
All of our jewelry is waterproof, tarnish proof and hypoallergenic.
However, like everything in life, care is key.
To clean your jewelry from dirt, sweat or grease, put some neutral soap in warm water and rub the piece with a soft toothbrush. Then rinse the jewelry with water and dry it with a clean and soft cloth.
For everyday cleaning, use a dry and soft cloth and clean your pieces gently.
So, what is our jewelry made of?
316L Stainless Steel
Stainless steel jewels are pieces of extraordinary quality and durability. Especially 316L stainless steel is known as surgical material. It is also a hypoallergenic material. It is resistant to corrosion, oxidation and heat. As resistant as it is, there is one element that starts its corrosion: chlorine. And it's present in the sea, pools and some detergent. That's why it's best to remove your jewel instead of exposing it to these environments.
To clean it, put some neutral soap in warm water and rub the piece gently with a soft toothbrush. Rinse, dry well and store in our packaging.
14k or 18k Gold Plating
Most of our jewelry have a 14k or 18k gold plating with 0.25 micron and e-coating (e-coating is an anti-tarnish protection layer on top).
To clean it, you can use a clean, soft cloth. And if it is still dirty, put some neutral soap in warm water and rub the piece gently with a soft toothbrush. Rinse, dry well and store in a dry place.
925 Sterling Silver
925 SS is an alloy between 92.5% pure silver and 7.5% copper. Silver turns black when it gets sulphated, that is, when it gets in contact with things that contain sulphur, such as jacuzzis, swimming pools, and cosmetics. The oils on our skin protect silver, so wear it a lot! And when you don't, keep it in stored where it's protected from airborne sulphur. Sweat may contain some sulphur depending on your diet, although is less common.
To clean your jewelry from dirt, sweat or grease, put some neutral soap in warm water and rub the piece with a soft toothbrush. Then rinse the jewelry with water and dry it with a clean and soft cloth.
Don't know you ring size?
Here are some simple instructions:
Choose the right time of day. Your fingers can swell or shrink depending on the time of day, so it's best to measure them at the end of the day when they're at their largest.
Use a string or piece of paper. Wrap the string or paper around the base of your finger where you want to wear the ring. Make sure the string is snug but not too tight.
Mark the spot where the string or paper overlaps.
Measure the length of the string or paper in millimeters.
Use this ring size chart to find your ring size.
